Claims & Return Policy
Claims must be DOCUMENTED and addressed to the Company within 8 working days from goods receipt. Beyond this term, the Company has the right for claims to be rejected. Any damages occurred during the transportation cannot be charged to the Company and they must be addressed to the Forwarder. Documentation must contain original invoice number, invoice date and reason for return. In the case of faulty goods, the nature of the fault or defect.
Any eventual return of goods must be authorized from our Company. Goods returned will firstly be evaluated before any credit will be passed or substitution of the goods. Unauthorized returns of products will be rejected and returned to the client. Specials or customized items cannot be returned to the Company. All items must be in original and saleable condition & returned in their unmarked packaging. Any products altered by customer will not be accepted. Return of goods purchased more than 12 months prior will not be considered. All returns if accepted, will incur a 30% re-stocking fee which will be confirmed by the Company.